Help Center
Frequently Asked Questions & Policies
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Everything you need to know about our handloom authenticity, worldwide shipping, and order assurances.
Worldwide Express Shipping
We deliver to over 150 countries worldwide including Sri Lanka, United States, United Kingdom, Canada, Australia, India, United Arab Emirates, Singapore, Malaysia, Germany, France, and New Zealand. All shipments include end-to-end tracking and SMS/Email delivery updates.
- Delivery time within Sri Lanka: 5 working days, pre order collection 10 to 12 working days.
- Out of Sri Lanka: 15 to 20 working days.
Currencies & Payment Security
You can browse and checkout in 8 major global currencies:
- LKR - Sri Lankan Rupee (Default Storefront)
- USD - United States Dollar
- INR - Indian Rupee
- GBP - British Pound Sterling
- EUR - Euro
- AUD - Australian Dollar
- CAD - Canadian Dollar
- AED - UAE Dirham
Absolutely! Every product card and our shopping bag feature a green "Order via WhatsApp" button. Clicking it generates an itemized message to our Colombo bridal boutique desk where a stylist will confirm availability, blouse specifications, and send an instant secure payment invoice.
Returns & Silk Mark Guarantee
Unstitched sarees, lehengas, and ready-to-wear kurtis can be returned or exchanged within 7 days of delivery in their original packaging with tags intact. Please note that custom made-to-measure tailored blouses are handcrafted specifically to individual customer dimensions and are non-refundable, though alteration support is provided.
Yes! Every pure silk saree in our Bridal and Heritage collection is certified with the authentic Silk Mark of India / Sri Lanka Handloom Guild. We source exclusively from generational weaving cooperatives to guarantee pure mulberry silk and genuine zari jacquard work.
Still Have Questions?
Our customer support specialists are ready to help.